About Us
AT RECEIVABLES CASHFLOW MANAGEMENT, WE GET YOUR RECEIVABLES PAID
AND SET YOU FREE FROM STRESS
“When you focus on people, money is the result.”
When it comes to overdue receivables management, that’s our proven philosophy. Over the past 18+ years, we've eliminated stress, improved cash flow, and transformed hundreds of businesses with our distinctive people-centred approach.
If you’re ready to get your overdue accounts paid without sacrificing your valuable customer relationships, we can help…
We’re CHANGING THE GAME when it Comes to Receivables Management (and Getting You Paid)
Overdue receivables can seriously derail your business growth… not to mention, keep you up at night with a whole lot of unnecessary stress! However up until now, your options have been limited to:
Waste your own valuable time and resources chasing them (and pull focus from more important things).
Send your customer to a debt collector (and kiss that relationship goodbye).
Or, give up on the payment all together and cut your losses (destroying cash flow and leaving you working for free).
When we saw just how many business owners were being impacted by late paying customers, we decided to ask the question they’d been begging for: What if there was a better way?
OUR APPROACH
Through Connection, Communication and Collaboration, We Create the FINANCIAL BREAKTHROUGHS Your Business Needs
Our unique approach has positioned us as industry leaders (with an impressive 98% collection rate). We shift the focus away from the business-of-money, and onto the business-of-people. That way, you’re not forced to choose between profits and customer relationships - you can always have both.
By stepping into your business as a part of your team, we reach out to your trade debtors as individuals. As a result, we not only make unpaid accounts a thing of the past, but also help to optimise cash flow, improve relationships, and increase repeat sales.
As experts in human connection, our effective approach puts people first and lets your profit flow.
HOW IT WORKS
Receive a Custom Plan Tailored to Your BUSINESS, PEOPLE & PRIORITIES
By dedicating time to understand your business and its specific needs, we can create a customised plan tailored to your industry. Instead of a one-size-fits-all solution, we design and implement an affordable and sustainable receivables management plan that ensures your future success.
Our 3-Step Approach to Unlocking Your Cash Flow
STEP 1
Connect
Instead of sending them to a debt collection agency, we’ll step in as a part of your team to connect with your customers. Using synergistic communication, we make them feel valued and understood and reduce any chance of offence or upset. We're always protecting your reputation.
STEP 2
Respect
We take time to get to know the person, business, and situation behind the debt. Our open and respectful line of communication shows that we want to work together for a solution. This develops trust, shows we care, and protects the relationship you’ve worked so hard to build.
STEP 3
Collect
With a healthy foundation of connection and respect, your customers are far more open to collaboration! We not only work out a solution to get their current accounts paid, but transform their payment behaviours to ensure ‘on time, every time’ payments moving forward.
Hi, I'm Amanda
I Want to Help You Rewrite Your Business’ Story When It Comes to Overdue Accounts…
But first, let me share some of my story with you!
In 1977, at just 8 and 4 years old, my younger sister and I started our life's journey in a small New Zealand town. We were part of a family of six siblings, led by our resilient mother. She had left behind our abusive, alcoholic father two years earlier, and life was challenging from the outset. However, we had each other, a roof over our heads, and food in our bellies. These humble beginnings taught us the value of gratitude at an early age.
1977
Humble Beginnings
Feeling a deep sense of potential within me, I decided to leave my small hometown and explore the world by moving to Auckland City. I started working at AGC Finance, and this adventure was a leap into the unknown. Despite the uncertainty, I was always a big dreamer and had reasonable self-belief. I loved seeing new places and meeting new people, and I was always willing to make decisions and see where opportunities would take me. This adventurous spirit and fearlessness became some of my greatest strengths.
1987
Moving to Auckland City
In 1989, when the Mayor asked me to represent the Council in the District Pageant, I accepted without hesitation. This experience expanded my understanding of human behaviour and provided valuable insights into people and their actions—two aspects of life that have always fascinated me.
1989
Miss Tauranga District Council
1995
Life's Greatest Gift
1995 brought a life-altering moment—my son, Corban, was born. Until then, life had lacked a clear purpose. However, Corban's arrival seemed to unlock every potential within me, magnifying my gifts and filling life with purpose and intention. I felt an internal, emotional, and spiritual connection that seemed limitless. Corban became the catalyst that made me brave, courageous, and daring. Everything in the world began to matter, and for the first time, I truly understood the concept of "impact."
1999
Big Life Change - Moved to Australia
In 1999, faced with the dilemma of where to raise my son as he approached preschool age, I made a life-altering decision. New Zealand felt too small for our future, and I longed for the Gold Coast of Australia. Despite having no family or support network in Australia and facing scepticism from friends and family, I took the leap. This decision turned out to be one of the best I've ever made, and we eventually became proud citizens of Australia.
2001
Tragedy Strikes - Mum Passes
In 2001, tragedy struck as my healthy, fit mother was diagnosed with cancer and rapidly declined, passing away within just three months of her diagnosis at the age of 66. The loss was a profound shock. My strong, resilient, and courageous mother was suddenly gone, leaving me struggling to process her loss. Losing her changed my life forever and had a significant impact on me. It took two years to find some semblance of normality, but during this time, I felt a newfound peace about life, and I gained a clear sense of purpose. However, it would take a bit longer before I had the courage to take the necessary steps to fulfil that purpose.
2005
The Business Beginnings
In 2005, I mustered the courage to take a leap of faith into the world of business. My unique gift for connecting with people and building trust allowed me to excel in a challenging niche - collecting overdue trade accounts. I aimed not only to recover debts but also to create a positive experience for customers, ensuring they would return for future business. This approach proved successful, and my boss recognized my talent by describing it as a "gift." This compliment stayed with me, giving me the confidence to offer my unique services to businesses, despite the unconventional nature of the service.
My goal was to provide an alternative to debt collectors, as their involvement often led to the loss of customer relationships and cash flow issues for businesses. I understood the importance of managing the emotional aspects of debt collection, making it my mission to handle these interactions with empathy and connection.
2007
Thailand - the Gift to My Son
As a child, I often looked at books depicting foreign lands and dreamed of being in those pictures. At the age of 12, I could only dream of travelling to another country, as our family's circumstances made it seem impossible. However, I was determined to provide my son with more opportunities than I had as a child. Thus, in 2007, I decided to give him the gift of travel, taking him to Thailand. This experience enabled us to explore remote regions, observe extreme poverty, and immerse ourselves in a markedly different culture. It was a life-changing journey for both of us, and it signified generational change, breaking cycles, evolving, and moving forward.
By 2015, life and business had been going well. Yet, I felt a sense of complacency and realised that I wasn't making the difference in the world that I was meant to make. I felt small, incomplete, and a deep desire to do more for others. My driving force was never money; it was about contributing to others' lives and making a positive impact. Although I wasn't sure how this evolution would unfold or what it should look like, I knew I had to dig deeper to find my truth. This process took time, and other events occurred before everything would become clear.
2015
Time for Change - Digging Deeper, Finding the Truth
In 2017, tragedy struck when my son's best friend, Klaas, was involved in a serious accident at the age of 21. Klaas did not survive, and witnessing my son's grief and spending days in intensive care with Klaas's mother, Nina, was incredibly difficult. This loss prompted me to question life's unpredictability and drove me closer to my purpose of making an impact through communication and connection.
2017
Another Tragedy - Why?
In 2019, I embarked on a transformational trip to Bali. Little did I know that it would alter my life in unexpected ways. On the second day of the trip, I met the love of my life at the age of 49, setting in motion a new chapter.
2019
Bali - Travel for the Soul
On December 18th, 2022, my beautiful grandson was born. His arrival filled my heart with an overwhelming love, expanding my capacity for affection beyond imagination. This experience prompted me to understand the real impact I was meant to make, the gift I had to offer, and the difference I was responsible for making. I didn't need to know someone personally to care about them. I realised that I am connected to everyone, and everyone is connected to me. We all impact each other in ways we might not fully grasp.
2022
Life’s Miracle - A Grandson
Today Here I Am!
As I reflected on my life, the choices I'd made, the failures, the losses, the successes, the betrayals, and the heartaches, as well as the gift of life I'd been given, a profound realisation washed over me.
I understood the real impact I was meant to make, the gift I had to offer, and the difference I was responsible for making. I didn't need to know someone personally to care about them. I realised that I am connected to everyone, and everyone is connected to me. We all impact each other in ways we might not fully grasp.
Today, I stand here with the knowledge that I've been making an impact all my life, often without consciously realising it. I've always been the person others rely on, the one who gets things done, the leader who values relationships and connection above all else. This has been my journey from a young woman willing to carve her own path, to a fearless individual unafraid of failure and embracing every experience as a sum of life's moments.
“My purpose is powerful and simple – to assist businesses and teams in understanding the power of human connection, and the difference it makes to profit and to the world. This is my legacy!
And now, I want to be a part of helping you achieve yours too. By helping you break free from the shackles of overdue accounts, I can help you unlock your potential, and build a stronger, more sustainable business.”
WE’RE DRIVEN BY OUR IMPACT ON YOU, Your Business, and Your Customers
Nothing makes us happier than seeing our clients transform in front of our eyes. As their overdues get paid and their cash flow improves, they become happier, less stressed and, we swear, they start to look younger!
Hear from some of these incredible businesses for yourself:
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“Amanda has been an integral member of our credit team for many years and together with our accounts clerk, she has ensured our bad debt level has been exceptionally low. Her skillset and commitment ensure we are paid sooner than many others which has improved cashflow and lowered our risk. We would recommend any business to use Amanda Lee“
Steven Humphris, Managing Director
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“Our overdue aged receivables were approaching their highest level ever when we contacted Amanda Lee . Previously, we had used two other commercial debt collectors and two solicitors. Both had delivered high costs, high write offs and high client exit numbers. Since implementing Amanda’s unique approach, our overdue receivables decreased 75.65% in six months. Most of this debt was more than 12 months old and we’d lost all hope of recovering it. Amanda’s methods created the results and rectified our receivables cash flow. I was skeptical at the start, but Amanda Lee aided us in forging stronger relationships with our customers and eliminated our overdue receivables issues.”
Luke Miller.
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“I personally can’t thank Amanda enough for the tools she supplied to myself and my team. We bought Amanda into the business in our earlier years to assist with receivables management and cash flow. Her methodology helped us build authentic relationships with our customers and improved our receivables cash flow and ability to continue selling to our customers, therefore giving us more opportunity to grow. Amanda’s approach brought our overdue receivables down to low single digit percentages and improved the cash flow in the company, while also improving our own team culture and relationships. This had a significant impact on the way we do business and deal with each other as a team. Our relationships and customer service became a priority and a matter of integrity in our business.“
Jason Daniels, Founder & Director
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“As the owner of Tenacity Design, I can’t emphasise enough the invaluable assistance Amanda provided in retrieving significant old debts from one of our major clients. Not only was she successful in securing the funds, but she also managed to maintain a strong client relationship throughout the process. This has allowed us to continue a seamless collaboration with our customer. Her professionalism and expertise are truly commendable. “
André Le Roes
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“Amanda has an excellent understanding of her clients needs and how to help them ensure that their customers pay and stay loyal at the same time.”
Dr Peter Ellis
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“I have no hesitation in recommending Amanda Lee. She is highly motivated and will work diligently on behalf of any client. I have passed Amanda's details on to various clients of mine in need of her services and all have provided me with glowing reviews.”
Amanda Cassar
